Terms and Conditions of Estuary Petals
Welcome to Estuary Petals. These Terms and Conditions govern your use of our online platform and the purchase of products and services from us. By accessing and using our site, you agree to comply with and be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By browsing, accessing, or using our online platform for Estuary Petals and its associated services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Services Offered
Estuary Petals provides a range of floral-related products and services, including but not limited to:
- Fresh flower arrangements.
- Bespoke bouquet creation.
- Plant sales.
- Floral subscriptions.
- Event floral styling.
- Wedding floristry.
- Corporate floral services.
- Delivery services.
- Floristry workshops.
All services are subject to availability and our acceptance of your order or booking.
3. Product Information and Availability
We strive to ensure that all descriptions and images of our products are accurate. However, due to the natural variations of fresh flowers and plants, and seasonal availability, exact replication may not always be possible. We reserve the right to substitute flowers, plants, or other decorative elements with items of equal or greater value and similar style, ensuring the overall aesthetic and quality of the product are maintained. We will always endeavor to inform you of any significant changes.
4. Pricing and Payment
All prices displayed on our platform are in Singapore Dollars (SGD) unless otherwise specified. Prices are subject to change without prior notice. Payment is required in full at the time of order placement. We accept various payment methods as indicated on our site. Estuary Petals is committed to protecting your payment information. All transactions are securely processed.
5. Delivery Policy
We offer delivery services within specific areas. Delivery charges and available zones will be clearly communicated during the checkout process. While we strive for timely delivery, specific delivery times cannot be guaranteed due to unforeseen circumstances such as traffic or weather conditions. It is the responsibility of the customer to provide accurate delivery information. Estuary Petals will not be held responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
6. Cancellations and Refunds
Cancellation policies vary depending on the product or service:
- Standard Orders: Cancellations must be made at least 24 hours prior to the scheduled delivery or pick-up time for a full refund.
- Event and Wedding Floral Services: Cancellations are subject to the terms outlined in the specific service agreement signed for the event.
- Workshops: Cancellation policies for workshops will be specified at the time of booking.
Refunds will be processed to the original payment method within a reasonable timeframe. Please contact our customer service for more details regarding specific cancellation requests.
7. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and floral designs, is the property of Estuary Petals or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or transmit any content from this site without our express written permission.
8. Limitation of Liability
Estuary Petals shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services, or for the cost of procurement of substitute goods and services, or resulting from any goods or services purchased or obtained, or messages received or transactions entered into through our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
10. Changes to Terms and Conditions
Estuary Petals reserves the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our online platform. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
11. Contact Information
For any questions regarding these Terms and Conditions or our services, please contact us:
Estuary Petals
18 Marina Boulevard,
#01-20 The Sail @ Marina Bay,
Singapore, Singapore, 018980
Singapore